Background informationXtandit is Europe's largest Xerox partner. The company delivers Managed Print Services to its customers and is specialized in optimizing document processess.
ChallengesABSI was chosen as an implementation partner for the Salesforce.com CRM project with an integrated services module, ServiceMax.
Solution approachXtandit chose ABSI because they were looking for a partner that could assist them and give them advice during the entire implementation process. ABSI's pragmatic and 'to the point' approach in combination with its expertise to translate a business model into a technical solution resulted in a user friendly Salesforce.com CRM platform with an integrated service module, ServiceMax. From this platform Xtandit can easily manage its business and quickly access information.
ResultsXtandit now has a 360° view of its customers because all information can quickly be accessed via one single platform. In this way they can fully serve their customers and act quickly.