ServiceMax, as mentioned before on our blog, is an innovating provider of award winning cloud solutions for the field service industry. The applications from ServiceMax extend the Salesforce® platform for field service teams on both sales and service aspects.
Servicemax created the Field Service Maturity Assessment Tool (along with their partners and customers). This tool will guide your organization through 20 separate service elements to:
- Identify the overall maturity of the Service Organization
- Compare your organization with other organizations of similar size, location and field.
After completing the ServiceMax Maturity Assessment the tool generates a maturity report showing:
- Your self-assessment across the included dimensions
- Maturity stage as calculated from the responses to the various dimensions elements
- The 5 highest (top dimensions) and lowest dimensions (bottom dimensions) as calculated
- Comparison of your performance across others in your same vertical, company size, and geography
After taking this assessment your organization will have a good understanding of the current situation and knowing where to focus on in order to take your organization to the next level.
The assessment tool is free of charge, so create an account and start your journey towards flawless Field Service here.
ABSI is a ServiceMax partner for several years with multiple references of successful field's services implementation in the Benelux. Feel free to call us and one of our field service consultant can visit you and can discuss together the results of this assessment and eventual next steps.