Simply smart, social, streamlined Customer Service
Social Customer Service is game-changing
- Make your call center instantly social.
- Empower your customers with self-help communities.
- Offer customer service where your customers are: on social media channels.
- Give your agents tools for collaboration.
- Improve your contact center metrics.
- Deliver outstanding customer service for better customer satisfaction and loyalty.
Speedy Customer Service with Communities
- Increase customer loyalty and engagement.
- Use communities to help solve service requests faster.
- Let customers help each other, use your knowledge base, and get agent assistance if needed.
- Leverage a common platform to setup multiple branded communities so your most valued customers get the service they deserve.
Smart Customer Service with Multi-Channel Integration
- Work smarter. All of your cases in one unified agent experience.
- Create and track. Route and escalate.
- Integrated with call-center telephony and back-office apps.
- Your agents know more, work smarter, faster, across all channels. All the time.
Exceptional Customer Service with Social Listening
- Listen and deliver answers anywhere.
- Take queries or comments from people on social media channels into your case queue.
- Route them through a single hub, and monitor and prioritize cases by sentiment and influence.
- Then use insights from their online profiles to deliver better answers faster.
- Provide answers to customers anytime, anywhere and on any device.
- Even resolve your most critical cases straight from your mobile device.
- You can monitor your team's performance from your mobile device.
- Mobile communities allow customers to discover answers on the move.
Connected Customer Service Agents
- Connect to knowledge resources from Google Search, business partners, web resources.
- Connect with customers via live web chat.
- Connect and collaborate with peers via Chatter®.
Streamlined Customer Service Management
- Streamline process management with visual workflow.
- Manage any support process. From call scripting and returns, to quotes and resolutions.
- Even automated approvals for critical processes.
- Get consistency and speed across every customer-service channel, from the call center to the web, all entirely in the cloud.
- Dashboards and Reports give customer insight. Easy to setup your own customer service metrics.
- Customize or add new reports and dashboards with just drag and drop.
© 2015. All Rights Reserved ABSI. Salesforce, Salesforce.com, AppExchange, Sales Cloud, Service Cloud, Chatter, and others are trademarks of salesforce.com, inc. and are used here with permission.