ABSI - far beyond system integration

 

Simply smart, social, streamlined Customer Service


Social Customer Service is game-changing

  • Make your call center instantly social.
  • Empower your customers with self-help communities.
  • Offer customer service where your customers are: on social media channels.
  • Give your agents tools for collaboration.
  • Improve your contact center metrics.
  • Deliver outstanding customer service for better customer satisfaction and loyalty.

Speedy Customer Service with Communities 

  • Increase customer loyalty and engagement.
  • Use communities to help solve service requests faster.
  • Let customers help each other, use your knowledge base, and get agent assistance if needed.
  • Leverage a common platform to setup multiple branded communities so your most valued customers get the service they deserve.

Smart Customer Service with Multi-Channel Integration

  • Work smarter. All of your cases in one unified agent experience.
  • Create and track. Route and escalate.
  • Integrated with call-center telephony and back-office apps.
  • Your agents know more, work smarter, faster, across all channels. All the time.

Exceptional Customer Service with Social Listening

  • Listen and deliver answers anywhere.
  • Take queries or comments from people on social media channels into your case queue.
  • Route them through a single hub, and monitor and prioritize cases by sentiment and influence.
  • Then use insights from their online profiles to deliver better answers faster.

Mobile

  • Provide answers to customers anytime, anywhere and on any device.
  • Even resolve your most critical cases  straight from your mobile device.
  • You can  monitor your team's performance from your mobile device.
  • Mobile communities allow customers to discover answers on the move.

Connected Customer Service Agents

  • Connect to knowledge resources from Google Search, business partners, web resources.
  • Connect with customers via live web chat.
  • Connect and collaborate with peers via ChatterĀ®.

Streamlined Customer Service Management

  • Streamline process management with visual workflow.
  • Manage any support process. From call scripting and returns, to quotes and resolutions.
  • Even automated approvals for critical processes.
  • Get consistency and speed across every customer-service channel, from the call center to the web, all entirely in the cloud.
  • Dashboards and Reports give customer insight. Easy to setup your own customer service metrics.
  • Customize or add new reports and dashboards with just drag and drop.


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